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Bacolod City, Philippines Thursday, March 26, 2020
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BPOs adopt flexible
working arrangements


Business process outsourcing workers in Bacolod City have adopted flexible work arrangements amid the community quarantine measures due to the coronavirus disease 2019.

A call center agent, who requested anonymity, told the DAILY STAR that their company has continued its operations with a skeletal workforce and that everyone was subjected to strict observance of social distancing measures.

The source also said that workers who live out of town and in far-flung barangays get hotel accommodations so “their families will not be exposed” as they continue to work onsite.

This is also being practiced by two more BPO firms in the city, the source added.

The source said their company gave them a free will to choose which work arrangement they will adopt to also ensure their safety from the infectious disease.

Other workers who have pre-existing facilities, such as 5 Mbps internet, will be allowed to adopt a work-from-home scheme, the source said, however, not all accounts would allow this arrangement.

There are also workers who opted not to go to work and have availed of their leave credits, meaning, they still get their salaries without working, the source said.

The source said that agents were also given the option to not go to work even if they have used up all their leave credits, adding they will still be allowed to return to their office, unless, they will decide to submit their resignation.

The source added that their company has followed the guidelines stipulated by the Department of Labor and Employment.

The source said that their offices and the production floor were disinfected around the clock and the company has enforced the one-seat-apart policy for its agents.

Huddles and coaching were also done online, the source added.

Another call center agent of the said BPO firm, who also requested anonymity, told the DAILY STAR that they continue to work onsite so they can provide for their families.

The source, who has temporary accommodation at a hotel, said they were instructed not to go back to their homes to ensure their safety and that of their families.

Their meals three times daily were also free onsite, and they have free laundry, the source added.

“I’m sad that I can’t be with my family. I miss them. I want to go home, but I will follow the protocol - only go out of the hotel when it is time to go to work,” the source said.*


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