• GILBERT P. BAYORAN
Negros Electric and Power Corporation (Negros Power) announced on Monday that the distribution of customer bills is back to normal following the transition and data migration process from the system of Central Negros Electric Cooperative (CENECO).
In a statement, Rocella Ann Marie Fernandez, chief of the Negros Power Revenue Management Department, confirmed that issues related to sudden increases and decreases in kilowatt-hour usage have been resolved.
Investigations were conducted and discrepancies were addressed for affected customers, Fernandez said.
Negros Power has started to replace numerous old, defective, and inaccurate electric meters with newer and more accurate ones.
These meters have been relocated to poles accessible to meter readers, improving efficiency and accuracy, Fernandez further said.
Negros Power utilizes a Spot Billing Machine (SBM) to download and upload data from static meters of various brands.
The SBM includes an automatic hold system that detects and flags any sudden increases, decreases, or anomalies in the data, preventing errors in billing.
Negros Power serves over 230,000 accounts within its franchise area, encompassing the cities of Bacolod, Bago, Silay, and Talisay, and the municipalities of Murcia and Don Salvador Benedicto.
The statement claimed that the company’s successful transition to a new billing system ensures that consumers receive accurate and timely billing statements, enhancing transparency and customer satisfaction.*
