The air buzzed with excitement, not with the hum of electricity, but with the laughter of children, the cheers of adults, and the infectious energy of a community coming together.
In the heart of central Negros, amidst the temporary inconveniences of power interruptions brought about by the ongoing rehabilitation of the electric distribution network, Negros Power wasn’t just delivering electricity, they were delivering joy, according to a press release from the company.
The company, under its 5-year rehabilitation and modernization plan, is working tirelessly to upgrade the dilapidated infrastructure inherited from CENECO. But they understand the impact these necessary changes have on their consumers.
Power outages, while essential for the long-term benefit of the community, can be frustrating and disruptive. So, Negros Power decided to do something extraordinary, the press release said.
They went beyond their core function of delivering electricity, choosing instead to bring smiles and hope to the communities affected by the power interruptions. They organized a series of “Negros Power Saya sa Barangay” events, bringing exciting games, prizes, and a spirit of celebration to the heart of the communities.
The laughter of affected consumers playing traditional games, the thrill of winning prizes, and the shared joy of community gatherings were a stark contrast to the usual frustration of power outages.
Consumers said that they understand the need for these repairs, but they didn’t expect Negros Power to go the extra mile and bring them this kind of happiness. It’s a huge relief to see them not just fixing the power lines, but also caring for their well-being.
This is the first time they’ve seen a public utility company do something like this. It’s heartwarming to see Negros Power taking the time to connect with the consumers, to acknowledge the challenges they face, and to bring them joy during these difficult times. It shows that Negros Power truly care about their customers and are committed to building a stronger community.
According to the press release, the “Negros Power Saya sa Barangay” events are more than just a distraction from power outages. They are a powerful demonstration of empathy, community spirit, and a commitment to customer-centric service.
These events are a testament to the company’s belief that even in the face of challenges, joy and connection can thrive.
They are a reminder that true customer service is about more than just fulfilling a need, it’s about building relationships, fostering understanding, and sharing the journey toward a brighter future, a statement from Negros Power said.*
