The Social Security System held a press conference on its accomplishments from January to June 2021 and launched the uSSSap Tayo portal on Friday.
In a press release, SSS President and CEO Aurora Ignacio said the press conference and the launch are the centerpiece events of the SSS’ month-long online celebration of its 64th founding anniversary.
“Last September 1, we marked the 64th anniversary of the SSS in providing meaningful social security protection to its members, pensioners, and their beneficiaries. On behalf of the SSS, I would like to reiterate our commitment to executing this mandate continuously,” Ignacio said.
In the first half of 2021, SSS was able to disburse P115.73 billion in social security and employees’ compensation benefits to 3.60 million members and beneficiaries These are respective increases of 20.6 percent and 15.4 percent from the P95.96 billion benefits disbursed to 3.12 million members for the same period of 2020.
On the other hand, SSS loan releases, including the salary, educational, calamity, housing, and pension loans, for the January to June 2021 period reached P17.19 billion for 691,048 borrowers. These are increases of 19.2 percent and 8.0 percent, respectively, over the P14.42 billion loan releases for 639,735 borrowers in the same period of 2020.
The theme for the SSS’ 64th anniversary, “expreSSS: Handog sa Miyembro, Serbisyong Makabago,” embodies its dedication to continuously pursue the goal of digitalization by way of providing more convenient and efficient transaction channels for its stakeholders and the public.
Apart from its many digitalization accomplishments, another testament to the SSS’ efforts is the uSSSap Tayo Portal, which was introduced yesterday. This portal provides its users with easier, simpler, and faster access to SSS information, and an additional facility for sending their concerns.
“Many of the concerns that we receive through our various communication channels are queries on how to avail our programs and status verifications. Through the uSSSap Tayo Portal, we aim to reduce these kinds of concerns and improve the resolution time by empowering our stakeholders and the public. They no longer need to send emails, place calls, or go to our branches. All they have to do is to open the portal, and they can now access the information they need or check the status of their concerns,” Ignacio said.
The portal has three main features. The first is the Knowledgebase, which contains all relevant information about SSS programs and services, including step-by-step guides; the second is the Frequently Asked Questions (FAQs) section that allows users to get answers to common queries; and the third is the facility for the viewing and submission of tickets wherein users can check the status of their concerns or create additional tickets.
The ticket contains the concern of the user with regard to requests for assistance, counselling, inquiries, appreciation and commendations, status verifications, complaints, or suggestions and recommendations. It is an alternative way of communicating their concern to the SSS.
The Knowledgebase and FAQs section can be accessed through the home page. On the other hand, users can view the status of tickets or make one by creating an uSSSap Tayo account and logging in to the said portal.
The unique features of the uSSSap Tayo Portal are envisioned to complement other SSS electronic service channels such as the My.SSS Portal in the SSS Website (www.sss.gov.ph), SSS Mobile App, Text-SSS, and Self-Service Express Terminals. The uSSSap Tayo Portal’s URL is https://bit.ly/uSSSapTayo.*PR