The Social Security System announced in a press release that its online channels including its website (www.sss.gov.ph), SSS Mobile App, and uSSSap Tayo Portal will temporarily be unavailable.
SSS’ servers are undergoing testing in preparation for the continuation of operations through its Business Recovery Center as operations in its Main Data Center have been affected by the fire that occurred at the UPS Room located on the ground floor of its main office building in Quezon City on August 28, the press release said.
SSS assured stakeholders that all member data records were not affected by the incident.
The SSS asked for patience and understanding while all efforts are being made to restore the availability of its online services as soon as possible.
In the meantime, those with urgent queries and concerns may send their messages to the SSS’ official email accounts (member_relations@sss.gov.ph, onlineserviceassistance@sss.gov.ph, prnhelpline@sss.gov.ph, ofw.relations@sss.gov.ph) and social media accounts (Facebook at Philippine Social Security System – SSS; Instagram at mysssph; Twitter at PHLSSS; YouTube at MYSSSPH; and Viber at MYSSSPH Updates).
A separate advisory will be released once SSS’ online channels resume operations.*
