Teleperformance (TP) Philippines recently won four awards for its pandemic and nation building efforts at the recent 19th Philippine Quill Awards organized by the International Association of Business Communicators (IABC) Philippines.
Among the awards Teleperformance received are recognition for four of its efforts – English Communication Webinar Series, 1Question Job Interview Bot, COVID-19 communication portal, and the Teleperformance Molino Recruitment Center Virtual Groundbreaking Event.
Teleperformance received an Award of Merit for its English Communication Webinar Series, an online learning session it created as a response to the need for upskilling amid the pandemic.
The program provided free virtual English lessons through the company’s Facebook page for people looking to add and improve their skills through basic English topics such as pronunciation and accent, grammar and vocabulary, thought organization and coherence, and written communication.
Another Award of Merit was for the 1Q TPbot, also known as TP-in-3. It is the world’s first Smart 1Question Job Interview Bot and is a streamlined social and mobile recruitment bot on Facebook Messenger. This bot was created to help continue Teleperformance’s hiring process after the COVID-19 pandemic and the succeeding lockdown halted operations nationwide. In three easy steps – register, verify, interview – applicants were able to complete the interview process in a matter of minutes all found in a convenient gamified and challenging content on Facebook Messenger, resulting in approximately 35,000 completed automated interviews in just 7.5 months and a total of over 9,500 Filipinos hired in just a month.
TP also received a Merit Award for its COVID-19 Employee Communication Microsite, a bespoke communications hub launched in the advent of the COVID-19 pandemic in the Philippines. The program resulted in a high rate of employee compliance to TP’s Health & Safety protocols onsite resulting in zero to minimally remote cases of infections onsite. They were also able to continue operations of all their 22 sites despite various degrees of lockdown and Community Quarantine classifications, most of which have been given the Safety Seal certification by local government and health agencies.
Lastly, TP also received an Award of Merit for the Teleperformance Molino Recruitment Center Virtual Groundbreaking Event. Amid the pandemic and rising unemployment in the country, Teleperformance opened its 22nd business site with the theme “Brave New Horizon” marking a new milestone and brave new venture from the company. The special event was graced by key government and industry partners and highlighted how Teleperformance Philippines continues to innovate and blaze trails, therefore contributing to the overall regional growth and economic recovery of the country.
Teleperformance Philippines was recently certified Great Place to Work® for the 5th consecutive year and is the largest employer in the country to receive the certification. Through their various employee engagement programs including their Diversity, Equity & Inclusion initiatives, TP is able to maintain an inclusive workplace for all that prioritizes overall employee welfare and safety.*
