By enabling companies with state-of-the-art technology that facilitates recovery and growth in the time of crisis, Teleperformance Philippines continues to widen its domestic market.
In the company’s press release, it said that clients appreciate how they offer turnkey back-office solutions that allow for secure and fast roll out of work-from-home options. This provides business continuity strength essential for industries in the current environment, it added.
The innovation initiative is demonstrated through the development and rollout of the Teleperformance productivity tracking and case management tool, which effectively fills the gap in tracking non-voice back-office productivity, both in work-from-home and brick-and-mortar business models, the press release said.
The app is a simple, yet effective time tracking capability for every agent activity done offline, while providing supervisors the ability to monitor and drive productivity real-time through dashboards and reports. Primarily a work allocation and measurement tool that enables back-office staff to assign, monitor, and measure efficiency, it also helps teams discover ways to constantly improve their processes, the press release added.*